Customer Support Executive

Company Description KJ Software System Technology Pvt. Ltd. (KJSST) is a dynamic fintech and IT solutions provider focused on empowering businesses through innovative digital technologies. The company delivers scalable software solutions and integrated financial services designed for modern enterprises. KJSST's Device Locking Controller (DLC) Solution supports secure and efficient operations for businesses across industries. The organization emphasizes reliability, performance, and client-centric services, offering team members opportunities to work on impactful technology solutions. Joining KJSST means contributing to a growing company that values innovation and practical problem-solving.
Role Description The Customer Support Executive role is a full-time, on-site position based in Jaipur. In this role, the individual will handle customer inquiries, resolve issues, and provide timely assistance through phone, email, and online support channels. Responsibilities include guiding customers on product usage, troubleshooting basic technical problems, and escalating complex issues to the appropriate teams. The role also involves tracking and documenting support interactions, maintaining high standards of customer satisfaction, and following established processes and service-level agreements. The Customer Support Executive will collaborate closely with internal departments to ensure a smooth customer experience and contribute to continuous improvement of support procedures.
Qualifications

• Strong skills in Customer Support and Customer Service, with the ability to respond professionally and courteously to diverse customer needs.
• Experience in maintaining Customer Satisfaction, including handling feedback and managing service quality.
• Proficiency in Online Support, such as email, chat, and ticketing systems, with clear written communication.
• Basic to intermediate Technical Support skills, including understanding software functionality and common user issues.
• Excellent verbal and written communication skills in English; additional local language skills are an advantage.
• Ability to work on-site in Jaipur, manage time effectively, and handle multiple queries in a fast-paced environment.
• Strong problem-solving mindset, patience, and customer-focused attitude.
• Prior experience in fintech, IT, or software support is preferred; a diploma or degree in IT, Business, or a related field is beneficial.