Customer Support Executive
Job Description
Company Description
Documitra is an emerging company providing the assistance with Documentation to Indian Expats living in USA and Canada since 2020 and helping them in cumbersome processes of Visa, Passport, OCI etc.
Role Description
This is a full-time on-site role for a Customer Support Executive located in Jaipur. The Customer Support Executive will handle day-to-day responsibilities such as assisting customers with inquiries, resolving issues, providing technical support, ensuring high customer satisfaction levels, and managing online support interactions. The role requires effective communication and problem-solving skills to address customer needs efficiently and professionally.
Qualifications
- Field: Worked in International BPO in blended process
- Proficiency in Customer Support, Customer Service, and Customer Satisfaction skills
- Experience in Online Support and Technical Support
- Strong communication and interpersonal skills
- Ability to prioritize tasks and work under pressure in a fast-paced environment
- Problem-solving attitude with attention to detail
- Familiarity with CRM tools or customer support software is a plus
- Bachelor's degree in Business, Communications, or a related field is preferred
More Info
Key Skills
About Company
Skills:
ticketing systems , online support , Customer Support, Email, Customer Service, Technical Support, Chat, Software functionality
Skills:
Written Communication, Email Support, Live Chat Support, Night Shift Flexibility, Team Coordination, Customer Troubleshooting, KPI Awareness, Problem Solving, Time Management, Attention To Detail
Skills:
Customer Support, Customercare, Solving Problems
Skills:
email etiquette , crm software, Data Entry, Problem Solving, Customer Service, Technical Support, Time Management, Active Listening, Multitasking, Product Knowledge
Skills:
Customer Support, international BPO operations, English Communication, CRM Tools, customer query handling, upselling