JD - Customer Support Executive – International Voice Process (BPO)
Location: [Bangalore / Office Location] Koramangala Pin code - 560034
Experience: 1–8 Years
CTC – 6.5LPA
Employment Type: Full-time
Shift: Rotational / Night Shift UK / US(International Process)
Job Summary
We are looking for enthusiastic and customer-focused Customer Support Executives to join our International Voice Process team. The candidate will be responsible for handling inbound and outbound calls from international customers, resolving their queries, and ensuring a high level of customer satisfaction.
Key Responsibilities
- Handle inbound and outbound calls from international customers.
- Provide accurate information and solutions to customer queries and concerns.
- Maintain a professional and courteous tone while interacting with customers.
- Document customer interactions and update records in the CRM system.
- Follow company policies and call quality standards.
- Escalate complex issues to the appropriate department when necessary.
- Meet performance metrics such as call quality, resolution time, and customer satisfaction.
Required Skills
- Excellent English communication skills (verbal and written).
- Good listening and problem-solving abilities.
- Ability to handle international customers professionally.
- Basic computer knowledge and typing skills.
- Ability to work in night shifts and rotational shifts.
- Strong customer service orientation.
Communication,Problem Solving,Customer Service
