Customer Support Executive

Location: Gurgaon

Salary: ₹2.4 – 3.6 LPA

About the Role

ibaby is a premium baby retail brand with stores in Gurgaon and Punjabi Bagh and a growing online store at ibabyxpress.com. We are looking for a confident, customer-first individual to manage our customer calls, resolve queries, and drive repeat sales through direct outreach.

If you enjoy talking to people, can handle a high volume of calls with warmth and energy, and know how to turn a conversation into a sale — this role is for you.

Key Responsibilities

• Handle inbound customer calls and messages across phone, WhatsApp, and email
• Make outbound calls to existing customers to share new arrivals, offers, and restocks
• Follow up on inquiries and convert them into purchases
• Resolve customer complaints and order-related issues quickly and professionally
• Maintain and update customer records on Google Sheets and Shopify
• Coordinate with store teams on deliveries, exchanges, and product availability

Requirements

• 1–3 years of experience in customer service, tele-sales, or a similar calling role
• Excellent spoken and written English — clear, warm, and confident
• Comfortable making outbound sales calls and following up without being pushy
• Good with basic computer tasks — Google Sheets, email, WhatsApp
• Patient and empathetic — our customers are new and expecting parents
• Reliable, organised, and able to manage a high volume of daily interactions

Goof to Have

• Prior experience in retail, e-commerce, or a baby/parenting brand
• Familiarity with Shopify