Customer Support Executive

Pay: 15,000.00 - 18,000.00 per month

Job description:

We're Hiring Customer Support Intern

We are seeking a motivated and customer-focused Customer Support Intern to assist our support team in delivering excellent service to customers. The intern will gain hands-on experience in customer communication, issue resolution, and support operations while learning about customer relationship management.

About Enlog

Enlog is a fast-growing climate-tech company offering AI-powered IoT-based energy management solutions that help businesses optimize electricity usage, reduce costs (up to 20–30%), and improve operational efficiency. Trusted by 2000+ hotels, PGs, and commercial spaces, we are transforming how businesses consume and manage energy.

Role & Responsibilities

• Respond to customer inquiries via email, chat, phone, or social media.
• Assist customers with product or service-related questions.
• Escalate complex issues to senior support representatives when necessary.
• Maintain accurate records of customer interactions in the CRM system.
• Follow up with customers to ensure issues are resolved satisfactorily.
• Help create and update support documentation, FAQs, and knowledge base articles.
• Gather customer feedback and report common issues or trends.
• Support the team in day-to-day customer service operations.

What we are looking for :

• Strong verbal and written communication skills.
• Good problem-solving and interpersonal abilities.
• Basic computer proficiency and familiarity with email and office tools.
• Ability to remain patient, professional, and empathetic when handling customer concerns.
• Willingness to learn and adapt in a fast-paced environment.

Location: Sector 62 , Gurgaon.

Experience: No prior experience required (freshers can apply )

Join us in building smarter, energy-efficient spaces and be a part of India's growing energy intelligence revolution.

Interested candidates can DM or share their profiles at [Confidential Information]

• Work Location: Hybrid