Customer Support Executive

health gennie

1-3 Years

Not Disclosed

Jaipur, India

Posted 4 hours ago
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Job Description

About Us

Health Gennie is a Preventive Health care IT concept based on the complete Health Care for anyone in need. With the Right health care at the right time, Patients can enjoy a healthy life style by staying connected with Health care providers and take control of their Health right from their home. We provide complete Health IT solutions which include complete EHR systems, Reporting and Analytics, Financial monitoring and solutions.

Job Summary

We are looking for a dedicated and empathetic Customer Support Executive to manage patient interactions, coordinate with doctors, and ensure smooth appointment scheduling. The ideal candidate should be proactive, detail-oriented, and capable of handling customer concerns efficiently in a fast-paced healthcare environment.

Key Responsibilities:

Coordinate between patients and doctors for appointment scheduling and follow-ups
Ensure all appointments are scheduled and completed on time without delays
Handle inbound and outbound calls and chats professionally
Resolve customer queries, concerns, and complaints in a timely manner
Maintain accurate records of patient interactions and updates in the system
Collaborate with internal teams to ensure seamless service delivery
Monitor appointment status and proactively address any issues or delays
Provide a high level of customer satisfaction through effective communication

Shift Details:

Rotational shifts
Day Shift: Work from Office
Night Shift: Work from Home

Requirements:

Graduate in any discipline (preferred)
1–3 years of experience in customer support / healthcare coordination (preferred)
Excellent communication skills (Hindi & English)
Strong problem-solving and multitasking abilities
Basic computer knowledge and familiarity with CRM systems
Ability to work in rotational shifts

Skills Required: