Job Description
Customer Support Executive | Jaipur
Company: Teleperformance
Location: Jaipur
Process: International Customer Support Chat Process
Working Days: 5 Days Working | 2 Rotational Offs
Shift: Rotational / Night Shift as per process requirement
Salary: 24k CTC + 2.5K
Role Overview
Teleperformance is hiring Customer Support Executives to handle customer interactions through voice and chat support channels. The role involves assisting customers, resolving queries, providing accurate information, and ensuring a positive customer experience while meeting quality and performance standards.
Key Responsibilities
- Handle customer queries through calls and/or chat support.
- Provide accurate information and effective resolutions.
- Maintain professional communication and customer satisfaction.
- Document interactions and update records in the system.
- Follow process guidelines, quality standards, and escalation procedures.
- Achieve productivity, quality, and attendance targets.
Candidate Requirements
- Good communication skills in English and/or Hindi.
- Basic computer knowledge and typing skills.
- Customer-focused approach with strong problem-solving ability.
- Comfortable working in a fast-paced, target-driven environment.
- Freshers and experienced candidates can apply.
Important Instructions
5 Days Working with 2 Rotational Offs
Rotational/Night Shifts as per business requirement
Freshers & Experienced Candidates Eligible
Candidates must be comfortable with Voice and/or Chat Support processes
Final selection and shift allocation will be as per company policy
Build your career with Teleperformance and gain valuable experience in a dynamic customer service environment.
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