Customer Support Executive

Key Responsibilities:

• Handle inbound and/or outbound customer calls
• Respond to customer queries via email, chat, or phone
• Resolve product or service issues in a timely manner
• Provide accurate information about products, services, and policies
• Escalate complex issues to the relevant departments
• Maintain records of customer interactions in CRM systems
• Follow up with customers to ensure issue resolution
• Meet performance metrics like response time, resolution time, and customer satisfaction