tele collection executive

What the job involves

• Calling customers who have pending or overdue payments
• Reminding them about dues and convincing them to pay on time
• Negotiating payment plans if needed
• Updating records of conversations and payment status
• Coordinating with internal teams (billing, finance, etc.)
• Handling customer queries related to payments

Key skills required

• Strong communication and persuasion skills
• Basic knowledge of finance/collections
• Patience and ability to handle difficult conversations
• Good record-keeping and computer skills
• Problem-solving mindset

Typical qualifications

• 12th pass / graduate (depending on company)
• Experience in BPO, customer service, or collections is a plus
• Familiarity with CRM tools can help