Customer Support Executive

Job Title: Customer Service Associate (Voice Process)

Company: Firstsource Solution

Location: DLF 2 Building, IT SEZ, Opp. Gitanjali Park, Major Arterial Road, New Town, Kolkata 700156

Work Mode: Work From Office (WFO)

About the Role

We are hiring Customer Service Associates (Voice Process) for British Telecom. The ideal candidate should have strong communication skills and the ability to resolve customer queries efficiently.

Required Experience

• Minimum and 6 months of experience in a Customer Service / Voice Process role is mandatory.
• Freshers eligible

Eligibility Criteria

• Any Graduate arts &science
• BE/B.Tech freshers are not eligible
• Excellent verbal communication skills
• Ability to handle customer queries professionally

Shifts & Week Offs

• General Shifts (9-hour shifts)
• 2 rotational weekly offs

Interview Process

1. HR Round
2. Versant/Svar Test B2 Level
3. Client Round Voice & Accent
4. Client Operations Round

Other Details

• Joining Date: Immediate

Contact Person:

HR Recruiter - Subitsha G /8248574072

Interested candidates share your resume to [Confidential Information]

Mention reference name in Subitsha HR

Kindly refer your friends as well.

Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or subitsha.ggg@firstsource.com

Regards,

Subitsha