Customer Support Executive

At Enlog, we're redefining the future of energy with cutting-edge IoT and smart power solutions. From intelligent power monitoring systems to innovative energy management tech, we're driving India's clean energy revolution — one project at a time. Join us and become part of a team that believes in engineering impact.

Location: Gurgaon

Experience: 0–3 Years (Preferred)

Salary: 20,000-25,000/- per month

We are looking for a proactive and customer-focused Customer Support Executive to manage client interactions, resolve queries, and ensure a seamless customer experience. The ideal candidate will be responsible for handling customer concerns, providing product guidance, and collaborating with internal teams to deliver timely and effective solutions.

• Ensure timely and professional communication with customers via phone, email, and other channels
• Address customer inquiries, provide accurate product/service information, and resolve issues efficiently
• Maintain detailed records of customer interactions, including queries, complaints, and resolutions
• Handle customer complaints with empathy and professionalism to maintain strong relationships
• Provide step-by-step assistance to customers in using products and services
• Assist users with application installation, account registration, and login processes
• Support property owners in setting up dashboards and provide troubleshooting assistance
• Coordinate with operations and technical teams for prompt issue resolution and escalate complex cases when required
• Deliver effective after-sales support to ensure continued customer satisfaction
• Monitor customer feedback, surveys, and satisfaction levels; report insights and recurring issues to management
• Identify common customer concerns and contribute to process improvements and retention strategies
• Stay updated on company products, services, and policies to provide accurate information
• Assist in creating and improving support documentation, FAQs, and training materials
• Collaborate with cross-functional teams including operations, HR, and logistics
• Meet individual and team KPIs such as response time, resolution time, and customer satisfaction scores
• Ensure adherence to company policies, confidentiality, and data security standards

• Strong communication and interpersonal skills
• Problem-solving and customer-handling abilities
• Basic technical understanding (preferred for app/product support)
• Ability to multitask and work in a fast-paced environment
• Good documentation and organizational skills
• Team player with a positive and professional attitude

• B.Tech Graduate (preferred)
• Prior experience in customer support or client servicing is an advantage
• Comfortable working with digital tools, applications, and dashboards