The role involves handling customer enquiries and complaints across multiple channels while ensuring timely and effective resolution. It requires maintaining accurate records, coordinating with internal teams for quick issue resolution, and providing an empathetic, customer-first experience. The focus is on owning every interaction and ensuring high customer satisfaction.
Customer Support, Customer Care Executive, Customer Support Representative
- Handle customers on their enquiries/complaints via multiple channels i.e. call/mail.
- Resolve 9-10 customer tickets per hour
- To understand the product features for better problem solving.
- To keep records of customer interactions, transactions, comments, complaints.
- Communicate issues to appropriate internal teams as necessary for quick resolution and coordinate with them for solving any customer issues.
- To ensure customer satisfaction and provide an empathetic experience to every user.
- To own every interaction with the customer and ensure every customer is a happy customer
- Reporting all product and service-related issue/trends to the respective support staff
Requirements-
- Graduation is mandatory
- 1+ years of experience in customer service function (e-com / hospitality industry preferred)
- Good comprehension skills -- ability to clearly understand and relate to the issues customers raise
- Good composition skills-- ability to compose a grammatically correct, concise, and accurate written response
- Effective problem solving skills
