Customer Support Executive

Company Description:

We are a tech company building an app based marketplace to promote authentic regional famous food and more to bring authentic discovery and ordering experience to delivery delights at customers homes.

Role Description:

The role will involve handling customer calls/WhatsApp/email and resolving queries instantly with satisfaction. Go deep for unsolved queries and do needful to co-ordinate with respective teams to get queries sorted with quick-TAT. It will also require out-bound activities to get customer insights, feedback and written/video review to increase brand authority. Role may involve co-ordinating with vendors and internal technical/business teams to bring top-notch customer experience.

Skillsets & requirements:

• Individual with empathic and passionate customer support mindset
• Punctual at job and responsible actions to meet expected customer support standards
• Good at verbal Gujarati & Hindi communication & written English communication
• At least 2 years of Prior customer support experience at consumer facing brand/e-commerce/software platforms
• Looking for a long-term opportunity
• Willing to work in a team and open to take above and beyond responsibility whenever required in the fast pace startup environment

Ideal for candidates with 2-5 years of customer support experience in E-commerce/digital services profile. It's Ahmedabad based role.