Customer Support Executive

Company Name Confidential
1-5 years
100000 - 350000 INR
2 months ago 55 Applied
Job Description

Job Summary
We are looking for a Call Centre Representative to handle calls from customers and provide support to
them in all possible. You will be required to work in a time-bound environment and ensure that
customer service is provided to its best quality. You are responsible for meeting personal and team
targets as well as our customer satisfaction.
Responsibilities
Handle inbound and outbound calls to customers and clients maintaining a high quality of
services
Identify the needs of customers, resolve issues and provide solutions within the timeframe
Ensure you follow the customer service script provided by the company for uniformity
Adhere to the company policies and the customer resolution process & steps
Maintain good customer relations
Meet personal targets and work towards meeting team targets
Maintain records of the conversations with the customer and analyze the data
Record the customer queries and interaction in the internal CRM and maintain the accuracy of
all data
Skills & Qualification
A bachelor's degree is preferred
Prior experience with customer service and call centers in relevant job roles
Good knowledge of CRM practices and systems
Customer-oriented attitude with professionalism, strong call handling skills, and active listening
Strong multitasking, time management, and target achieving skills
Excellent communication skills with good command of the English language
Language Preferences:
Hindi, English, Telugu, Tamil

L1 Call Centre Executives Job Description
Job Summary
We are looking for a Call Centre Representative to handle calls from customers and provide support to
them in all possible. You will be required to work in a time-bound environment and ensure that
customer service is provided to its best quality. You are responsible for meeting personal and team
targets as well as our customer satisfaction.

Responsibilities
Handle inbound and outbound calls to customers and clients maintaining a high quality of
services
Identify the needs of customers, resolve issues and provide solutions within the timeframe
Ensure you follow the customer service script provided by the company for uniformity
Adhere to the company policies and the customer resolution process & steps
Maintain good customer relations
Meet personal targets and work towards meeting team targets
Maintain records of the conversations with the customer and analyze the data
Record the customer queries and interaction in the internal CRM and maintain the accuracy of
all data

Skills & Qualification
A bachelor's degree is preferred
Prior experience with customer service and call centers in relevant job roles
Good knowledge of CRM practices and systems
Customer oriented attitude with professionalism, strong call handling skills and active listening
Strong multitasking, time management, and target achieving skills
Excellent communication skills with good command over the English language

Language Preferences:
A multilingual language proficiency is preferred in Hindi, Telugu, and Kannada
Social media marketing, Google Ad words, digital marketing.

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