Customer Support Executive

Role Responsibilities:

• Engage with customers via calls to resolve queries and promote relevant products
• Deliver consistent service experience aligned with company standards
• Achieve upselling targets and maintain customer satisfaction
• Adapt to rotational shifts and work schedules including weekends

Key Deliverables:

• Timely and effective customer issue resolution
• Accurate data logging and adherence to CRM guidelines
• Meet or exceed sales and service KPIs
• Positive feedback and minimal complaints/escalations