Customer Support Executive

StoreKing

Bengaluru

1-3 Years

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Posted 9 days ago
Over 50 applicants

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Job Description

Managing a team of representatives offering customer support.
Overseeing the customer service process.
Resolving customer complaints brought to your attention.
Creating policies and procedures.
Planning the training and standardization of service delivery.
Selecting and hiring new staff.
Monitoring the work of individual representatives and of the team.
Conducting quality assurance surveys with customers and providing feedback to the staff.
Possessing excellent product knowledge to enhance customer support.
Maintaining a pleasant working environment for your team.

More Info

Job Type:

Permanent Job

Industry:

E-Commerce Platforms

Role:

Customer Service Executive (Voice), Customer Service Executive (Non-voice)

Function:

Customer Service/Call Centre/BPO

Employment Type:

Full time

Open to candidates from:

Indian

About Company

StoreKing

Founded by serial techpreneurs in 2012, StoreKing is a technology-driven platform focused on identifying & fulfilling the demands of the rural market a large, fast growing & under-served segment in India. Yes, we are talking about 850 million aspirational consumers, with an annual retail spend in excess of $370 Bn! StoreKing leverages the existing retailer network of trusted neighborhood stores in under-penetrated semi-urban and rural areas, turning them into digital touchpoints to effectively address the challenges of serving this market, in the process boosting rural entrepreneurship. Through our innovative offline-online business model, we are solving the pain points of linguistic barriers, logistics and payments, and enabling multiple brands to extend their reach to rural India.

Job ID: 118789275

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