Customer Support Executive

Consultant: Burgeonpath Solutions

Location: Dubai, UAE (Full-time On-site)

Sector: Business Consultancy & Technology Services

Burgeonpath Solutions is a specialized consultancy firm established in 2019. We partner with leading international firms to drive business success through Web Development, Digital Marketing, and Strategic Business Consultancy. We are currently recruiting on behalf of a premier Dubai-based firm to find talent capable of delivering high-impact client service and lead management.

We are looking for a proactive Customer Support Executive who will act as a vital link between the company and its growing client base. This is a dynamic role that combines high-level customer service with active Inbound and Outbound lead management. You will not just be answering questions; you will be nurturing leads, qualifying business opportunities, and maintaining regular communication cycles to ensure client retention and growth.

• Lead Handling: Effectively manage and qualify Inbound leads while conducting strategic Outbound calls to potential and existing clients.
• Active Communication: Maintain a regular cadence of communication through professional calls and text/messaging platforms to provide project updates and resolve concerns.
• Strategic Support: Deliver exceptional support for technical services, including Web Development and Digital Marketing queries.
• Relationship Management: Proactively follow up with leads to ensure a smooth transition from inquiry to active client.
• CRM Excellence: Update and manage the CRM database with precision, ensuring all lead interactions are documented for the strategy team.

• Experience: 13 years in Customer Support, Inside Sales, or Lead Generation.
• Communication: Exceptional English speaking and writing skills; ability to build rapport quickly over the phone.
• Mindset: A Service-First attitude with the persistence required for outbound lead management.
• Skills: Strong problem-solving abilities and familiarity with CRM software / calling software etc
• Education: Bachelor's degree or equivalent experience.

The following benefits are provided by the hiring company in Dubai:

• Salary: 30,000 60,000 INR (based on experience).
• Accommodation: Fully provided by the company.
• Food: Meals/allowance provided.
• Travel & Visa: Full visa sponsorship and local travel arrangements included.