Customer Support Executive

BlindMatrix, founded in 2002, is a global leader in software solutions for the window coverings industry, offering innovative tools to enhance productivity, reduce errors, and improve customer service. Serving clients from independent retailers to large manufacturers, BlindMatrix provides comprehensive solutions for sales, CRM, ERP, and eCommerce needs. Currently used across markets in the UK, US, Canada, Australia, New Zealand, South Africa, and India, our user-friendly software simplifies operations from customer requests to feedback collection. With a vision to revolutionize the industry through automation and standardization, BlindMatrix enables businesses worldwide to thrive with cutting-edge technology. Visit www.blindmatrix.com for more details.

This is a full-time, on-site role for a Customer Support Executive located in Chennai. The role involves providing efficient customer support to assist clients in resolving inquiries and technical issues. Responsibilities include ensuring customer satisfaction, delivering prompt responses to online and offline queries, and offering professional technical assistance. The role requires coordinating support efforts, documenting resolutions, and building strong relationships with customers.

• Proficiency in Customer Support, Customer Satisfaction, and Customer Service
• Experience with Online Support and resolving client queries effectively
• Knowledge of Technical Support and troubleshooting
• Excellent communication and problem-solving skills
• Ability to work collaboratively in an on-site environment
• Relevant experience in software support or the window coverings industry is advantageous
• Bachelor's degree or equivalent in a related field is preferred