Job Title: Tech Support Executive
Exp: 2+ years
Location: Chennai
Job Description
We are looking for a Tech Support Executive to manage corporate client escalations, provide timely resolutions, and coordinate with internal teams for order tracking and dispatch. The ideal candidate should have proven customer support experience, strong problem-solving skills, and excellent communication abilities.
Key Responsibilities
- Handle and resolve corporate client escalations via email and calls.
- Provide technical support and solutions for client issues.
- Manage and track complex queries, ensuring timely resolution.
- Coordinate with internal teams for order tracking and dispatch updates.
- Maintain excellent communication with clients, offering clear and concise solutions.
- Collaborate with the sales team and provide timely updates to clients.
- Document issues, resolutions, and client interactions for future reference.
- Ensure customer satisfaction through proactive support and follow-ups.
Requirements
- Proven experience in customer/technical support.
- Strong problem-solving skills with the ability to handle complex queries.
- Excellent verbal and written communication skills.
- Ability to coordinate effectively with internal teams.
- Experience working with corporate clients is an added advantage
We Recommend You Read This About Us
We are India's largest print-on-demand platform with a vision to be the world's largest. We are a 1100+ team with 18 years of experience in the print & gifting industry. Our 28+ retail stores across 6 cities, website (Printo.in), and enterprise sales team service more 1 Million+ businesses across India.
Large enterprises like Google & Accenture, creators and consumers today work with us to deliver their customized gifts globally, event/marketing collaterals, and brand swag. We are aiming to grow profitably while reaching new markets and improving our services for customers.
Printo also has India's largest wedding album design & production company - Canvera.com. A well-known name across the photography industry in India, Canvera has 1 lakh + photographers signed up and using the platform.
Why join Printo
We are growing fast by creating new products and entering new markets in India & globally.
We cannot do this alone. And so, we are looking to hire inquisitive, passionate people to be part of the journey.
Unlike a startup or an enterprise, we guarantee you that what we offer is a sustainable but high-growth opportunity, where you will learn new things everyday and solve challenging business problems along with a motivated team.
To top it, our culture is radically transparent, and focussed on employee happiness. This is highlighted by our commitment to a great working environment, and the fact that our average employee age in the company is nearly 5 years.
Skills: communication,handling escalations,client management,technical support,problem solving
