Description
We are looking for a Customer Support Executive to join our team. The ideal candidate will be responsible for providing exceptional support to our customers, resolving their inquiries, and ensuring a positive customer experience. This role is suitable for freshers/entry-level candidates who are eager to learn and grow in the field of customer service.
Responsibilities
- Provide exceptional customer service to clients via phone, email, and chat.
- Resolve customer complaints and issues in a timely and efficient manner.
- Maintain records of customer interactions and transactions.
- Identify and escalate priority issues to the appropriate teams.
- Follow up with customers to ensure their inquiries are resolved satisfactorily.
- Collaborate with team members to improve customer service processes.
Skills and Qualifications
- Excellent communication skills in English (verbal and written).
- Strong problem-solving abilities.
- Familiarity with customer service software and CRM systems.
- Ability to work in a fast-paced environment.
- Basic computer skills (MS Office, Internet browsing).
- Strong attention to detail and organizational skills.
For More Information Contact : 7898228409 HR Vaishnavi
