Description
We are looking for a Customer Support Executive to join our team in India. The ideal candidate will be responsible for providing top-notch support to our customers, ensuring their inquiries and issues are addressed promptly and effectively. This role requires a customer-oriented mindset and the ability to work well under pressure.
Responsibilities
- Provide excellent customer service through various communication channels including phone, email, and chat.
- Assist customers with product inquiries, troubleshooting, and resolving issues in a timely manner.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with team members and other departments to improve customer experience.
- Follow up with customers to ensure their issues are resolved and they are satisfied with the service provided.
Skills and Qualifications
- Excellent communication skills in English and Hindi (additional languages are a plus).
- Strong problem-solving skills and the ability to think critically.
- Basic knowledge of customer service principles and practices.
- Proficient in using customer support software and tools.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Strong interpersonal skills and a positive attitude towards customer service.
