Customer Support Executive

Company Description

At It's Prompt, we blend the precision of technology with the empathy of people redefining how businesses communicate with their customers. We're a next-generation AI-assisted BPO specializing in customer support, chat management, and process outsourcing for eCommerce, beauty, and lifestyle brands worldwide. Our smart strategies are powered by AI and trained professionals, providing swift responses that delight customers and build brand trust. From managing multi-channel support systems to developing tailor-made FAQ structures and customer retention workflows, our team ensures every interaction adds value. Our vision is to become the most trusted partner for global businesses by offering intelligent, empathetic, and efficient customer experiences.

Role Description

This is a full-time, on-site role located in Indore for a Customer Support Executive. The Customer Support Executive will be responsible for providing excellent customer support through various channels including email, chat, and voice. Daily tasks include assisting customers with their inquiries, troubleshooting technical issues, managing customer satisfaction, and ensuring timely and accurate responses. The role also involves collaborating with team members to enhance customer service processes and contributing to customer retention efforts.

Qualifications

• Customer Support, Online Support, and Customer Service skills
• Experience in Customer Satisfaction and Technical Support
• Excellent communication and interpersonal skills
• Ability to work efficiently in a team environment
• Strong problem-solving abilities and attention to detail
• Familiarity with CRM systems and customer support tools is a plus
• Bachelor's degree in a relevant field is preferred