Company Description
AGRIM is an asset-light e-commerce platform addressing the $50+ billion agri-inputs industry in India. The company bridges the gap between diversified, fragmented, and seasonal demand and supply through innovative technology, ensuring just-in-time delivery to local agri-input shops. With over 30,000 products supported on its platform, AGRIM reduces inefficiencies in the supply chain and provides cost-effective solutions for MSME manufacturers and retailers. Backed by $20.5 million in Series B funding, AGRIM is focused on enhancing technology, expanding operations, and building a scalable platform to ensure access to farming supplies across India.
Role Description
This is a full-time, on-site Customer Support Executive position based in Gurgaon. The role involves assisting customers by addressing their queries, ensuring customer satisfaction, and providing technical support for the company's operations. Responsibilities include resolving customer issues efficiently, offering exemplary customer service, and maintaining a strong commitment to enhancing the customer experience. Collaboration with internal teams to continuously improve processes will be an integral part of the role.
Qualifications
- Strong skills in Customer Support, Customer Service, and maintaining Customer Satisfaction
- Proficiency in Online Support and handling customer queries and complaints
- Knowledge and experience in Technical Support
- Excellent communication, problem-solving, and interpersonal skills
- Ability to work on-site in a fast-paced environment and provide solutions effectively
