Customer Support Executive

Role & Responsibilities

• Interface with customers via email and inbound calls to resolve routine product or service issues
• Greet customers courteously, professionally, and in line with standard procedures
• Clarify customer requirements by probing and confirming understanding of issues

Candidate Profile

• Graduation is mandatory with at least 1 year of experience in a blended process
• Excellent verbal and written communication skills
• Flexible to work in a 24/7 environment (day/night shifts for boys and day shift for girls)

Requirements

• Prior experience in BPO sales or customer service is highly desirable
• Strong persuasive and negotiation abilities
• Ability to thrive in a fast-paced, target-driven environment
• Excellent problem-solving skills and objection handling
• Proficiency in CRM software and other sales tools
• Graduation is a must

Benefits

• Competitive salary with attractive incentives and bonuses
• Comprehensive training and continuous professional development
• Career advancement opportunities within the company
• Health insurance coverage
• Fun, engaging work environment with regular team activities