Key Responsibilities
- Manage customer support calls related to CGM webinars, onboarding, and feedback.
- Conduct telecalling to invite, remind, and follow up with participants.
- Maintain and update attendance, queries, and feedback records in CRM/Excel.
- Prepare and analyze daily/weekly reports on call metrics, customer interactions, and webinar outcomes.
- Collaborate with Ops, CX, and Data teams to ensure smooth execution of webinars.
- Identify recurring issues and provide process improvement suggestions.
- Escalate unresolved cases to senior stakeholders with clear documentation.
Skills Competencies
- Strong communication skills (English + regional language preferred).
- Proficiency in Excel / Google Sheets and familiarity with CRM tools.
- Ability to handle high-volume calls with professionalism and empathy.
- Analytical mindset with attention to detail in data reporting and documentation.
- Experience balancing customer-facing responsibilities with operational reporting.
- Problem-solving skills and adaptability in a fast-paced environment.
Performance Metrics
- Daily Calls Assigned vs. Completed
- Successful Connections Follow-ups
- Accuracy Timeliness of Data Reporting
- Customer Satisfaction Feedback Scores
- Escalation Resolution Efficiency
Interested candidates can share CV to :
[Confidential Information]
Qualifications
Eligibility
- 1–3 years of experience in customer support, telecalling, or operations reporting.
- Prior exposure to webinar support, customer experience, or data-driven operations preferred.
- Comfortable with both voice-based interactions and reporting tasks.
Additional Information
Work Mode - Customer Support / Tele caller + Data Reporting)
Location: Bangalore (Work from Office)
Role Type: Full-time (1–3 years experience)
6 days work week(Fulltime)Should have own Laptop Device
