Job Overview
We are looking for a proactive and customer-focused E-commerce Executive to manage and resolve customer queries across multiple channels. The ideal candidate will be fluent in multiple languages to communicate effectively with a diverse customer base.
Key Responsibilities
- Handle customer inquiries via email, chat, phone, and social media in a timely and professional manner
- Resolve product, order, payment, delivery, and return-related queries efficiently
- Provide accurate information about products, services, and company policies
- Escalate complex issues to relevant teams and ensure timely follow-up
- Maintain records of customer interactions
- Collaborate with logistics, warehouse, and technical teams to resolve concerns and queries
- Able to handle escalations and resolve all customer queries with good CSAT scores
Required Skills & Qualifications
- Bachelor's degree in any field (preferred)
- 5- 7 years of industry experience
- Proven experience in e-commerce, customer support, or a similar role
- Fluency in multiple languages (e.g., English + Malayalam, Telugu, Tamil, Kannada, and Hindi)
- Strong communication and interpersonal skills
- Problem-solving mindset with attention to detail
- Ability to handle high volumes of queries and multitask effectively
- Familiarity with e-commerce platforms and CRM tools
Preferred Qualifications
- Knowledge of customer support tools like Zoho Desk, Freshdesk, or similar is preferred
- Strong typing and documentation skills
Key Competencies
- Customer-centric approach
- Patience and empathy
- Time management and organizational skills
What We Offer
- Competitive salary
- Opportunity to work in a growing e-commerce environment
- Skill development and career growth opportunities
