Customer Support
Customer Support
CloudHire- Posted 7 hours ago
- Be among the first 10 applicants
Job Description
Role Overview
We are looking for a proactive Account Manager to manage customer relationships, drive engagement, and ensure customers are successfully using CloudHire.
Location - Hyderabad (Onsite)
Working Days: 24
Alternate Saturday off with fixed Sunday off.
Budget: Max till 5.4 LPA
Key Responsibilities
- Manage and build strong relationships with assigned customers.
- Conduct regular calls, follow-ups, and account reviews.
- Monitor customer engagement, product usage, and account health.
- Proactively identify and address customer concerns and retention risks.
- Coordinate with CS, Sales, Tech, and Product teams to resolve issues.
- Drive product adoption and ensure customers receive value from the platform.
- Handle escalations and ensure timely resolution.
- Maintain accurate CRM/dashboard updates and account activity reports.
Requirements
- 1–3 years of experience in Account Management, Customer Success, or Client Relationship Management.
- Excellent communication and relationship-building skills.
- Strong follow-up, ownership, and problem-solving abilities.
- Comfortable handling customer calls and multiple accounts.
- SaaS/HRTech/Recruitment experience is a plus.
Location - Hyderabad (Onsite)
Working Days: 24
Alternate Saturday off with fixed Sunday off.
Budget: Max till 5.4 LPA
More Info
Key Skills
About Company
Skills:
Ticketing Tools, Video Conferencing, Customer Support, Collaboration platforms, Technical Support, Crm Systems
Skills:
email etiquette , Basic Troubleshooting, crm software, Problem Solving, Data Entry, Communication Skills, Time Management, Customer Relations, Technical Support, Multitasking
Skills:
google sheets , Ms Excel, Crm Systems
Skills:
Salesforce, Basic Computer Knowledge, CRM or ticketing tools, zendesk, Freshdesk
Skills:
Typing Skills, Basic Computer Knowledge, Crm Systems