Customer Support Specialist

Company Description

Conscious Breathing Hub (CBH) is a fast-growing wellness and coaching organization focused on breathwork, emotional wellness, healing, and conscious living.

Over the last 3 years, we have impacted more than 2,00,000+ individuals through our workshops, courses, challenges, and community initiatives. We have also built a thriving community of 18,000+ active members who are part of our transformational programs and learning ecosystem.

Our mission is to help people lead healthier, calmer, and more conscious lives through the integration of breathwork, yogic wisdom, lifestyle practices, and holistic well-being.

To know more, visit us at: www.badarinathgella.com

Youtube: https://www.youtube.com/@badarinathgella

Role Description

The Customer Support Specialist is a full-time remote role responsible for providing responsive, empathetic assistance to customers and participants using Conscious Breathing Hub services and products. Day-to-day tasks include handling inbound inquiries via email, chat, and phone, guiding customers through account setup, class registrations, and store purchases, and resolving technical issues related to the website and online sessions. The specialist will maintain accurate records of interactions, follow documented procedures, and escalate complex cases when needed. This role also involves gathering feedback, identifying recurring issues, and collaborating with the operations and product teams to improve customer experience and satisfaction. The ideal candidate is comfortable working independently in a remote environment, maintaining professional communication and timely follow-through.

Qualifications

• Candidates should possess strong Customer Support skills, including handling inquiries, resolving issues, and maintaining clear documentation.
• Candidates should possess excellent Interpersonal Skills to build rapport, show empathy, and communicate clearly with diverse customers.
• Candidates should possess a focus on Customer Satisfaction, with the ability to manage expectations and follow through on solutions.
• Candidates should possess Technical Support capabilities to assist users with basic platform navigation, troubleshooting, and access issues.
• Candidates should possess Analytical Skills to identify patterns in customer feedback, propose improvements, and support data-informed decisions.
• Strong written and verbal communication in English, with the ability to explain concepts in simple, supportive language.
• Previous experience in customer service or support roles, preferably in wellness, education, or digital platforms, is beneficial.
• Comfort with remote work tools (CRM systems, ticketing tools, video conferencing, and collaboration platforms).
• Interest in yoga, mindfulness, or holistic wellbeing is an advantage.
• Relevant education or training in customer service, communications, psychology, or a related field is preferred.