ienergizer noida is hiring for Go magenta
US Telecom Blended Process (70% chat & 30% voice),
any graduate or undergrad. with minimum 06 months of international chat/email or
blended process and with good communication and written skills can apply,
5 days a week working with rotational shifts and rotational offs., no cab,
salary - Rs.45000 ctc and Rs.38400 inhand (for more than 1 year of exp.) and
Rs.40000 ctc and Rs.33400 inhand (for 06 months to 01 year of exp.), work from
office profile
Job Description
As a Customer Service Executive for the Go Magenta process, you will be responsible for managing
both chat and voice interactions, ensuring customer queries are handled efficiently and effectively.
Key Responsibilities
- Handle customer inquiries and issues through chat (70%) and voice (30%).
- Proactively manage chat flows to resolve customer concerns.
- Maintain a good Average Handling Time (AHT) while ensuring customer satisfaction.
- Manage customer interactions under pressure with professionalism and composure.
- Collaborate with team members to enhance the overall customer experience.
Requirements
Education: Graduates preferred.
Experience: Undergraduates with a minimum of 6 months BPO, blended, or chat experience.
Excellent written and verbal communication skills.
Ability to work graveyard shifts.
Immediate joiners preferred.
Working Conditions:
Schedule: 5 days working with 2 rotational days off each week.
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