MNC Hiring For Customer Support Voice/ Chat Process

Key Responsibilities:

• Handle customer interactions through voice and non-voice (email/chat) channels
• Understand customer concerns and provide timely and effective resolutions
• Ensure a high level of customer satisfaction and maintain professionalism in all interactions
• Accurately document customer details and follow up as needed
• Collaborate with internal teams to resolve escalations and improve service delivery

Candidate Profile:

• Graduates and undergraduates can apply
• Freshers and experienced professionals are welcome
• Must have excellent communication and written English skills
• Strong interpersonal skills and a customer-first approach
• Positive attitude and willingness to learn and grow in a customer service role
• Open to working from office and rotational shifts if required