Customer Support Associate

We're accepting only walk In interviews, no virtual interview

Budget: ₹3.0 LPA to ₹4.5 LPA max (based on interview)

Walk-In Dates: 25th April 2026-29th April 2026

Interview Timing: 12:00 PM – 4 PM (Please keep buffer time as the process may take a while)

Preferred Age Group: Candidates up to 32 years, in line with the creative and dynamic nature of this role .

Interview Venue Details: Venue: Sugarfit Office, 3rd Floor,18th Cross Rd, above cafe amudham, Sector 3, HSR Layout, Bengaluru, Karnataka 560102

Map Location : https://share.google/iSz2j1e7uAmexHcph

About Sugar.fit

Founded in 2021,sugar.fit provides a Personalized evidence-based path to Type 2

andPreDiabetes Reversal & management. sugar.fit leverages a precision health platform

combining CGM sensors, Machine Learning, and Medical Science to improve human

metabolic health and reverse chronic disease through precision nutrition, progressive fitness,

and behavioral health advice. We are backed by Cure.fit, Tanglin Venture Partners, Endiya

Partners and Mass Mutual Ventures with $11M in Series A funding.

About the Role:

We are looking for energetic and driven Customer Support Associates to join our NUX

(New User Experience) Team. In this role, you'll be at the forefront of engaging with new

customers, ensuring a smooth onboarding experience through proactive communication and

support. This is a fast-paced, target-driven environment where ownership, hustle, and

customer obsession matter most.

Role Highlights:

• 6 months - 3years exp of customer support experience

• Fluent in English + hindi+ one South Indian language (mandatory)

• Voice process | Domestic clients

• Work Mode: 6 days Work From Office (including Sat & Sun)
• Week Off: Rotational
• Shifts: Rotational (7 AM–10 PM , you can get any shift timing based on the requirement)

Key Responsibilities:

● Make 100+ outbound/inbound calls per day to assist and guide new users through

the onboarding journey.

● Ensure timely completion of assigned tasks and achieve daily performance targets.

● Provide accurate information and personalized assistance to new customers.

● Understand user pain points and collaborate with internal teams to enhance the

onboarding experience.

● Maintain detailed records of interactions using CRM tools.

● Handle queries with professionalism, empathy, and urgency.

● Contribute to continuous improvement by sharing user insights and feedback.

Requirements:

● Proven experience in a customer-facing or telecalling role (inbound/outbound).

● Strong communication and interpersonal skills with a customer-first mindset.

● Ready to work in split shifts and adapt to changing business needs.

● Target-oriented and comfortable working in a high-energy, performance-driven

environment.

● Familiarity with CRM or ticketing systems (experience with Kapture is a plus).

● A self-starter who is ready to hustle and deliver results consistently.

Why Join Us:

● Opportunity to be part of a high-impact team shaping the first experience for our

customers.

● Growth-oriented environment with learning and career advancement opportunities.

● Collaborative and supportive work culture that values initiative and ownership