Customer Support Associate

Role

Title: Customer Support Associate (Full-time)

Location: On-Site (Bangalore)

Open to: Freshers & early-career professionals

About the Role

We are looking for a Customer Support Associate who thrives in fast-paced, people-first environments. You will own the end-to-end customer experience across WhatsApp, phone calls, email, and other messaging platforms — making every interaction count. As you grow in the role, you'll take on ownership of adjacent workstreams, becoming the single point of accountability for a user's experience, end to end. If empathy, speed, and problem-solving are your superpowers, you belong here

You're a fit if:

• You bring a judgement-free, empathetic mindset to every conversation — no exceptions
• You're quick on your feet across WhatsApp, phone, and email, and quick responses feel natural, not forced
• You can read between the lines of a user's frustration and de-escalate with patience
• You can hold the same warmth and patience on your 50th call of the day as your first
• You care about getting it right for the person on the other end, not just closing the ticket

Key Responsibilities

• Manage real-time customer support across WhatsApp, phone, email, and other omnichannel messaging platforms — quick responses are non-negotiable
• Call leads and existing users proactively to gather feedback, resolve concerns, and drive a hands-on, personalised experience
• Bring a judgement-free, empathetic mindset to every interaction, creating a safe and inclusive space for users
• Identify, document, and escalate user issues to the right internal teams and stakeholders with clarity and speed
• Spot user behaviour patterns at both individual and aggregate levels — and recommend data-backed improvements to enhance customer satisfaction (CSAT)
• Leverage CRM tools, Google sheets, reporting dashboards, and analytics platforms to track and optimise customer-facing metrics
• Deliver a consistent, high-quality customer journey across all stages and touchpoints — from onboarding to retention

Skills & Qualifications

• Excellent verbal and written communication skills in English and Hindi (additional regional languages are a strong plus)
• Comfortable communicating with users via phone, WhatsApp, email, and other messaging platforms
• Strong people skills with the ability to build rapport, handle objections, and maintain patience and empathy in conversations
• Prior experience in Customer Support, CX, or healthcare/mental health spaces is preferred — but we're equally excited by unconventional, people-first profiles

We're looking for someone who genuinely likes people, stays calm under pressure, and treats every conversation like it matters — because for the person on the other end, it does

Application Process:

In the form, you will also be asked to upload a 1-2 min self-recorded video telling us why you are a good fit for the role/your experience - as a file or an unlisted YouTube video

For any queries, say hi at [Confidential Information]

P.S. — We are not building your usual health-tech. We are assembling the most driven, fun, and passionate people who are excited about solving hard problems in Indian healthcare. Let's build this together

Come find us and learn about our mission here

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