Customer Support Associate
- Posted 2 months ago
- Be among the first 50 applicants
Job Description
What You Will Be Doing
- Answer customer queries in a positive and effective manner, primarily over phone (voice process) and via email
- Identify and assess customers needs to achieve high levels of satisfaction
- Handle customer complaints, provide appropriate solutions and alternatives within defined timelines, and follow up to ensure resolution
- Manage end-to-end support for claim-related queries, including coordination with hospitals, insurance teams, and customers
- Guide customers on claim submission requirements, approvals, and timelines
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage and support customers
- Provide accurate product and service information while resolving customer concerns
- Resolve product or service issues by clarifying complaints, identifying root causes, selecting the best solution, and ensuring timely closure
- Prior experience in a call center (BPO environment) is mandatory
- Proven customer support experience, preferably in healthcare, insurance, or hospital claim services
- Strong phone handling skills with active listening (voice process role)
- Fluency in English and Hindi (mandatory)
- Customer-first mindset with the ability to adapt/respond to different customer personalities
- Excellent communication and presentation skills
- Ability to multitask, prioritize, and manage time effectively
- Willingness to work in rotational shifts with rotational week offs (6 days working)
More Info
Key Skills
phone handling skills
healthcare insurance
hospital claim services
About Company
Skills:
crm software, Technical Support, Data Entry, Customer Service, Communication Skills, Time Management, Problem Solving, Multitasking, Active Listening
Skills:
Customer Success, AI tools, Google Workspace, Customer Support, CRM helpdesk platforms, Operations
Skills:
Customer Support, Hindi, Product Knowledge, Problem-solving
Skills:
Customer Service, Technical Support, Fluency In English
Skills:
Experience in customer support or client-facing roles, Proficiency in basic computer tools, Excellent written and verbal communication skills in English, Strong problem-solving skills, Customer-first attitude