Customer Support Associate

About Bhanzu

Bhanzu is a fast-growing global edtech company building AI-powered learning experiences and transforming how students learn mathematics across 20+ countries. Founded by Neelakantha Bhanu Prakash, our mission is to eliminate math phobia and inspire students to excel in STEM.

As we scale globally, we're looking for a Director – Community, Partnerships & Events to drive growth through strong partnerships, impactful events, and community building.

What's This Role About

This role involves being the primary point of contact for customers and handling their queries across multiple channels. You will understand customer needs, provide timely solutions, and coordinate with internal teams. It also includes proactive communication, follow-ups, and building strong customer relationships.

What You'll Be Doing

Manage inbound and outbound customer calls in a timely and professional manner

Proactively follow up on pending issues to ensure complete resolution

Identify customer needs and provide accurate, solution-oriented responses

Escalate complex issues appropriately while maintaining ownership

Follow through with cross-functional teams until customer issues are fully resolved

Maintain detailed and accurate records in CRM systems

Meet defined KPIs including CSAT, quality scores, response time, and productivity metrics

Contribute to continuous improvement by sharing customer insights and feedback

What We're Looking For

Excellent verbal communication skills in English and Hindi

Strong listening, comprehension, and articulation abilities

High level of empathy, patience, and professionalism

Ability to manage difficult conversations calmly and confidently

Strong problem-solving and decision-making skills

Basic proficiency in CRM tools and computer systems

Ability to multitask and perform in a fast-paced, target-driven environment

Why You'll Love This

High ownership – you'll actually build something from zero to scale

Work directly with leadership

Opportunity to create real impact at a global level

Freedom to experiment and try bold ideas