Who We Are
unifyCX is an emerging Global Business Process Outsourcing company with a strong presence in the U.S., Colombia, Dominican Republic, India, Jamaica, Honduras, and the Philippines. We provide personalized contact centers, business processing, and technology outsourcing solutions to clients worldwide. In nearly two decades, unifyCX has grown from a small team to a global organization with staff members all over the world dedicated to supporting our international clientele.
At UnifyCX, we're redefining the nexus between technology and human-centric services. Our team, backed by founders with a history of successful IPOs, specializes in real-world AI solutions revolutionizing customer experience (CX). Our approach uniquely combines innovative AI with a human touch, empowering small to medium-sized businesses with scalable, efficient services.
About The Role
We are offering an exciting
career advancement opportunity within
UnifyCx ! If you excel in
verbal communication, problem-solving, and real-time decision-making , this role is perfect for you. As a
Comm Process Executive , you will be responsible for
coordinating outage notifications, engaging with technical teams, and ensuring seamless stakeholder communication . This
work-from-office role offers a fast-paced, collaborative environment that fosters
continuous learning, growth, and skill development .
Key Responsibilities:
- Outage Communication: Draft and dispatch timely outage notifications to relevant teams and stakeholders.
- Voice Process Support: Connect with technical teams via calls to report issues, gather updates, and track resolutions.
- Incident Management: Log, track, and escalate outages in adherence to predefined workflows.
- Analytical & Critical Thinking: Assess situations, anticipate potential roadblocks, and proactively troubleshoot issues to ensure smooth resolutions.
- Quick Decision-Making: Use a logical approach to prioritize tasks, escalate urgent issues, and make informed decisions under pressure.
- Follow-ups & Resolution Tracking: Maintain consistent engagement with stakeholders until outages are fully resolved.
- Customer & Stakeholder Communication: Provide clear, concise, and structured updates on ongoing outages.
- Documentation & Reporting: Maintain detailed records of incidents, actions taken, and resolution timelines for future reference and process improvement.
What We're Looking For:
- Experience: 6-12 months in a technical support role within the organization.
- Strong Communication Skills: Ability to convey information clearly and professionally, both verbally and in writing.
- Logical & Critical Thinking: Capability to analyze problems, troubleshoot effectively, and apply structured thinking to complex situations.
- Decision-Making Ability: Strong situational awareness to assess challenges and take prompt, strategic actions to mitigate risks.
- Technical Awareness: Basic understanding of IT systems, networking, or telecom operations is an advantage.
- 24/7 Availability: Comfortable working in rotational shifts, including nights and weekends
- Work from Office: This is an on-site role, requiring a proactive and collaborative approach.
- Multitasking & Problem-Solving: Ability to juggle multiple responsibilities efficiently in a high-pressure environment.
- Growth-Oriented Mindset: Passion for learning, adapting to new challenges, and continuously improving.
Why Apply
- Unlock Career Growth: Embrace a dynamic environment that fosters continuous learning, skill enhancement, and technical expertise.
- Develop In-Demand Skills: Work closely with cross-functional teams and refine your problem-solving and analytical abilities.
- Internal Mobility & Leadership Pathways: This role serves as a steppingstone for future leadership or advanced technical support opportunities.
- Make an Impact: Play a crucial role in ensuring business continuity and operational excellence within the organization.
