Customer Support Associate

At Gully Labs, every interaction counts - from the sneakers we design to the communities we build. Now, we're looking for someone who can bring that same energy to our customer experience.

If you're someone who loves solving problems, thrives on quick responses, and believes every chat, DM, or email is an opportunity to make someone's day - this one's for you.

What you'll do:

• Be the first line of contact for our customers across chat, email, and social media.
• Solve queries with empathy, efficiency, and accuracy.
• Keep an eye on what matters - CSAT, FRT, AHT, TAT - and find the balance between speed and satisfaction.
• Identify recurring issues, share insights, and help us make the experience better every day.
• Collaborate with the team to make support not just a function, but a vibe.

What we're looking for:

Someone who's proactive, detail-oriented, and genuinely enjoys helping people. Bonus points if you've worked with CRM tools before or have experience handling high-volume customer interactions.

This isn't just about tickets and timelines, it's about being part of a culture-first brand that values people as much as product.

Let's build experiences that matter one conversation at a time.

Drop your CVs to [Confidential Information]