Customer Support Associate

Description

We are looking for a dedicated Customer Support Associate to join our team in India. The ideal candidate will have 1-3 years of experience in a customer service role, demonstrating exceptional communication skills and a passion for helping customers. You will be responsible for addressing customer inquiries and resolving issues to ensure a positive customer experience.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Resolve customer issues effectively and efficiently while providing exceptional customer service.
• Document customer interactions and maintain accurate records in the customer relationship management (CRM) system.
• Collaborate with other team members and departments to enhance customer satisfaction and streamline processes.
• Identify trends in customer inquiries and provide feedback to management to improve services and products.