Description
Hindi language is compulsory
We are looking for a dedicated Customer Support representative to join our team in India. The ideal candidate will be responsible for providing exceptional customer service and support to our clients, ensuring their needs are met efficiently and effectively.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely manner.
- Provide accurate information and assistance to customers regarding products and services.
- Troubleshoot and resolve customer issues effectively while ensuring a high level of customer satisfaction.
- Document all customer interactions and maintain detailed records of customer feedback.
- Collaborate with other teams to enhance the customer experience and improve service delivery.
- Stay updated on product knowledge and company policies to provide informed support.
- Identify areas for improvement in processes and recommend solutions.
Skills and Qualifications
- Excellent verbal and written communication skills in English and local languages.
- Strong problem-solving skills and the ability to think critically under pressure.
- Proficiency in using customer support software and tools (e.g., Zendesk, Freshdesk).
- Basic understanding of computer systems and troubleshooting techniques.
- Strong interpersonal skills and the ability to work effectively in a team.
- Attention to detail and strong organizational skills.
- Willingness to work flexible hours, including weekends and holidays.
