Customer Success Specialist

skillfyme

Bengaluru, India

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Job Description

Customer Success Specialist | Skillfyme

On-site Rotational Shift | Full-time

About Skillfyme

Skillfyme is an EdTech company focused on delivering outcome-driven skill development programs that help learners become future-ready. We partner with institutions to empower students with practical competencies for real-world success.

What You Will Do

As a Customer Success Specialist, you will own the learner journey end-to-end — from enrollment to lifelong success. You will ensure high engagement, satisfaction, and successful outcomes for every learner.

Key Responsibilities

Manage learner success from onboarding through long-term engagement
Track progress, ensure program adoption & address learning gaps
Build strong relationships with learners, parents & institutional stakeholders
Conduct support/ review calls and drive retention & renewals
Monitor performance metrics and share insights for improvement
Collaborate across teams for smooth execution of programs

What You Bring

Experience in EdTech (Plus)
Experience in customer success / academic operations preferred
Excellent communication & relationship-building skills
Strong problem-solving and ownership mindset
Comfortable working in rotational shifts
Passion for learner success & continuous improvement

Why Skillfyme

High-impact role shaping learner outcomes
Growth opportunities in a fast-scaling EdTech company
Performance-driven rewards

Skills: problem solving,learners,edtech,customer,calling,communication

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About Company

skillfymeJob Source: www.linkedin.com

Job ID: 149074365

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Last Updated: 11-06-2026 01:48:27 PM

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