Customer Success Specialist

Please read the job description carefully and then apply for the role (Night Shift, Work from Office).

Location: HSR Layout Sector 6 (On-site)

Shift: Night Shift

Employment Type: Full-Time

Timing: 6:45 pm to 4:30 am

About the Role:

We seek a proactive Customer Success Specialist to manage customer inquiries, maintain high retention rates, and efficiently oversee projects. The perfect candidate will possess outstanding communication skills, strong problem-solving abilities, and a dedicated customer-first mindset.

Key Responsibilities:

• Address and resolve customer queries promptly and professionally.
• Drive customer retention by providing exceptional post-sales support and engagement.
• Manage and oversee customer projects, ensuring smooth execution and timely delivery.
• Identify customer pain points and work on solutions to enhance satisfaction.
• Collaborate with internal teams in sales, product, and technical support to improve customer experience.
• Maintain accurate records of customer interactions and feedback to drive continuous improvement.
• Work in a night shift environment and be available to assist customers across US time zones.

Required Skills & Experience:

• Experience: Minimum 02 – 04 years in customer success, account management, or customer support.
• Customer Query Handling: Strong ability to troubleshoot issues and provide timely resolutions.
• Retention Strategies: Proven experience in maintaining and improving customer retention.
• Project Management: Ability to handle multiple customer projects efficiently.
• Communication: Excellent verbal and written communication skills in English.
• Problem-solving: Analytical thinking to address customer challenges proactively.
• Tech-savvy: Comfortable using CRM tools, support ticketing systems, and other customer success software.
• Work Environment: Must be willing to work from the office on a night shift.

Preferred Qualifications:

• Experience in the SaaS / B2B industry is a plus.
• Prior experience handling international customers is an advantage.
• Knowledge of CRM tools like Zoho is beneficial.

Why Join Us

• Competitive salary and benefits.
• Growth opportunities in a fast-paced environment.
• Be a part of a dynamic and customer-focused team.

If you are passionate about customer success and looking for a challenging yet rewarding role, we'd love to hear from you! - Share your CV on [Confidential Information]