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Tracxn

Customer Success Manager - US

Tracxn
Bengaluru
5-11 Years
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  • Posted 23 days ago
  • Over 50 applicants
Quick Apply

Job Description

Key Deliverables

  • Lead customer success lifecycle from onboarding to renewals
  • Build and manage a team of Key Account Managers
  • Drive initiatives to reduce churn and boost customer engagement
  • Coordinate with internal teams for smooth issue resolution

Role Responsibilities

  • Guide team on handling escalations and customer issues
  • Monitor account health and identify upsell opportunities
  • Standardize customer success processes and KPIs
  • Ensure high client satisfaction through proactive engagement

More Info

Job Type:
Permanent Job
Industry:
Consulting
Role:
Customer Service Executive (Voice), Customer Service Executive (Non-voice), Sales Executive/Account Manager, Sales Support Coordinator
Function:
Sales - Corporate, Customer Service/Call Centre/BPO
Employment Type:
Full time
Open to candidates from:
Indian

About Company

Tracxn

Tracxn

Job ID: 112933655

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Last Updated: 12-11-2025 09:25:22 AM
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