Customer Success Manager - US
Job Description
Key Deliverables
- Lead customer success lifecycle from onboarding to renewals
- Build and manage a team of Key Account Managers
- Drive initiatives to reduce churn and boost customer engagement
- Coordinate with internal teams for smooth issue resolution
Role Responsibilities
- Guide team on handling escalations and customer issues
- Monitor account health and identify upsell opportunities
- Standardize customer success processes and KPIs
- Ensure high client satisfaction through proactive engagement
More Info
Key Skills
About Company
Tracxn
Skills:
Saas, Cybersecurity, Customer Success Manager US Region, Lead Business Analyst-Customer Success, B2B SaaS Customer Success, product expert, customer success SaaS organisation, Compliance
Skills:
Customer Success, Saas, Digital Transformation, AI-driven insights, Negotiation, Account Management, Communication