Customer Success Manager

We're looking for an experienced Customer Success Manager (CSM) to drive adoption, engagement, and growth across a portfolio of high-value customer accounts. You'll build trusted relationships, act as a strategic advisor, and guide customers throughout their journey – from onboarding to long-term success.

If you're a proactive, customer-first thinker who enjoys solving problems, connecting technical value to business outcomes, and becoming a true partner to your clients, we'd love to hear from you.

What You'll Do:

• Partner with Account teams to manage multiple strategic accounts, helping drive annual recurring revenue and long-term retention.
• Cultivate strong customer relationships through proactive engagement and champion building.
• Act as the primary contact for your accounts, translating customer use cases, goals, and requirements into actionable insights for cross-functional teams (Sales, Product, Marketing, Support, Services).
• Guide customers throughout their lifecycle – onboarding, adoption, and continued success.
• Understand customers business objectives and help them maximise the value of ThoughtSpot in achieving those goals.
• Gain a deep understanding of each customer's technical configuration and provide best practice guidance.
• Collaborate internally to tailor solutions that fit each customer's needs and maturity.
• Identify areas of growth within your accounts and support expansion efforts through consultative, value-driven engagement.
• Deliver engaging demos, enablement sessions, and presentations – both in person and virtually.

What You Bring:

• You're a strong communicator who can bridge the gap between technical and non-technical stakeholders.
• A hands-on approach – you're willing to dive in to help resolve customer issues or triage them effectively.
• Proven ability to guide customers through technical challenges while expanding platform usage.
• Strong understanding of the data/BI space, including cloud data warehouses, ETL pipelines, and tools such as SQL.
• Background in consulting or advisory roles, with experience applying playbooks and frameworks to drive customer success.
• Passion for analytics, with a drive to deeply understand our platform and its business value.
• 3+ years experience in customer-facing roles (Customer Success, Account Management, Pre-Sales, Support, Services,).
• Skilled in navigating change management, probing for business outcomes, and building strategies to deliver results.
• Solid project management skills and the ability to manage stakeholders at all levels.
• Organised, self-directed, and comfortable operating in a fast-paced, collaborative environment.
• Bachelor's degree preferred but not required.