Sr Customer Success Manager

Ennoventure is a B2B SaaS company delivering invisible product authentication and anti-counterfeiting technology embedded directly into packaging.

Our platform empowers global enterprises like Nestle, Unilever, Denso, CNH, Gulf Oil, Godrej, and many more to protect their products, safeguard supply chains, and eliminate counterfeit risks. Backed by leading investors such as Fenice Investment Group and Tanglin Venture Partners, we are entering the next phase of global expansion.

Our mission is to build a world where authenticity prevails and every product and experience is verifiably genuine.

As the Lead Customer Success, you will lead and scale Ennoventure's global Customer Success function, serving as a senior strategic advisor to enterprise clients. You will build a high-efficiency, automation-driven engine capable of managing growing customer volumes while maximizing the strategic value and long-term ROI of our solutions.

This leadership role is responsible for driving adoption and retention, improving NPS, expanding revenue through upsell and cross-sell initiatives, scaling CS operations, and building a high-performance team.

What will you do

•CS Function Leadership: Lead the Customer Success function as an independent business unit, overseeing team management, resource allocation, and strategic direction.

•Scale & Efficiency: Build scalable processes to support growing customer volumes, streamline workflows, and drive automation while maintaining high service quality.

•Strategic Account Expansion: Drive strategic account expansion by identifying business gaps and partnering with Sales on upsell and cross-sell opportunities.

•Team Leadership: Mentor and develop the CS team to ensure high-impact, value-driven client engagement

•Cross-Functional Collaboration: Work closely with Sales, Product, and Delivery teams to align customer insights with product enhancements and market expansion strategies.

•Stakeholder & International Relations: Manage executive-level relationships with global enterprise clients to ensure measurable ROI, KPI and improved NPS.

•Performance & Churn Management: Own the end-to-end customer lifecycle from onboarding to renewal, proactively managing churn and account health.

What do we look for at Ennoventure

•Demonstrated leadership experience with a strong track record in account expansion and global enterprise engagement.

• Minimum 7+ years of overall experience, with a minimum of 4 years in Customer Success, Account Management, or Customer Onboarding within a B2B SaaS environment.

•Proven experience managing a CS team, with a strong track record in account expansion and global enterprise engagement.

•Bachelor's degree in engineering, Business, or a related field (preferred); MBA is a plus.

•Strong automation mindset with hands-on experience in Zoho or other CRM/CS tools (including Gainsight or Churn Zero is preferred).

•Should have experience using AI tools to drive automation and improve operational efficiency.

Experience managing enterprise accounts across multiple global geographies.

•Demonstrated ability to own and improve retention metrics, NPS, and net revenue retention (NRR).

What do we offer

We believe that our people are the driving force behind our success, fueling big ambitions with bigger impact. We're building more than just a workplace, we're crafting a space where everyone feels seen, heard, and unstoppable. Here, you don't just thrive, you grow, innovate, and leave a mark that matters.

That's why we're committed to equipping you with the best: a Total Rewards Policy that integrates-

•Pay: A Competitive Salary that reflects your talent and drive!

•Financial Reward: Performance-based Rewards that recognize your impact.

•Well-being: Comprehensive Health Insurance & Mental Health Programs to keep you at your best!

•Learning: An ongoing investment in you and your skills.

•Personalized Development: Self-growth plans crafted to match your performance and career aspirations.

•Compensation Reviews: Regular reviews to ensure your value aligns with market trends