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Teamware Solutions

Customer Success Manager

Teamware Solutions
Bengaluru, India
7-9 Years
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Job Description

  • Role: Customer Success Manager
  • Experience :7+ years of SaaS experience driving customer retention, revenue growth, and strategic account management.
  • Location: remote
  • Proven expertise in renewals, onboarding, product adoption, churn reduction, and upsell/cross-sell execution.
  • Experienced in managing high-value ARR portfolios, leading cross-functional initiatives, conducting QBRs, and aligning customer success strategies with business outcomes to maximize long-term value and Net Revenue Retention (NRR).
  • TECHNICAL SKILLS:
  • Skills
  • Stakeholder Management
  • Upsell/Cross-sell
  • Renewals
  • Strategic Planning
  • Project Management
  • Churn Mitigation
  • SQL
  • Integration Consultant
  • Net Revenue Retention (NRR)
  • Onboarding
  • Escalation Management
  • Customer Retention
  • Tools
  • Jira
  • Hubspot
  • Freshdesk
  • Postman
  • Power BI
  • Firebase

  • Roles and Responsibilities:

  • Customer Success Manager

  • Led a team of 5 Customer Success Associates/Sr. Associates, supporting customers across India, EMEA and APAC while ensuring consistent service delivery.
  • Owned 60+ customer accounts with a portfolio ARR of 30–40 million, driving renewals and long-term adoption. Reduced onboarding timelines by 20% through standardized workflows and improved touchpoint planning.
  • Sustained 95% customer retention through proactive engagement and structured success plans. Achieved 15% revenue growth through strategic account management and upselling initiatives.
  • Drove QBR/EBR execution and ROI-focused discussions, strengthening executive alignment and renewal readiness.
  • Built customer journey frameworks, onboarding flows, and escalation processes from the ground up, improving operational efficiency.
  • Partnered with Product and Engineering to relay customer feedback, contributing to multiple product enhancements.

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
Customer Success Management
Employment Type:
Full time

About Company

Teamware Solutions

Job ID: 147465077

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Last Updated: 06-07-2026 09:40:18 PM
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