Lead the delivery of insights communities while building strong, consultative relationships with clients. Ensure each program meets business goals and delivers an exceptional member experience.
Requirements
KEY JOB RESPONSIBILITIES:
- Manage community setup, recruitment, engagement, renewal, and overall health
- Collaborate with sales to understand client needs and provide proactive, tailored recommendations
- Design creative solutions using available tools and processes to exceed client expectations
- Serve as the primary contact for clients, internal teams, and external vendors, fostering and maintaining successful relationships with all parties
- Manage vendors and partners to ensure projects stay on schedule and within budget
- Ensure timely completion of all deliverables, including meeting deadlines for invoicing
- Continuously monitor program elements, anticipate/identify potential problems, and manage to resolution
- Work within Sago systems effectively throughout life cycle of project
- Work collaboratively with clients to provide timely updates on community status
- Collaboration and supporting internal and external teams including programming, data processing, insights and reporting (quant and qual)
- Validation and preparing of deliverables (datasets, reports, engagement activities/calendars, communications to community members)
- Meet client's timeline expectations and highest quality of deliverables in the most efficient way maintaining margin for projects
- Work in accordance with the SOP's of company
- Other duties as assigned
CORE COMPETENCIES:
- Technical orientation, logical thinking, analytical mind
- Customer service, multi-tasking, and time management skills
- Quickly adopts to changes and new processes
- Superior communication skills
- Focus on quality and attention to detail
- High work ethic and team player attitude
- Client Focus
- Effective communication skills - written and oral
- Collaboration and Teamwork
- Ability to multi-task and flexibility
- Decision Making and Problem Solving
- Fluent in English (written and oral)
Qualifications
Education:
- Bachelor's Degree or equivalent
Experience:
- Must have 3-4 years of client-facing experience in a market research environment
- Experience with research design, reporting, data analysis, international data collection, multi- mode methodology, is a plus
Computer Skills:
- Advanced MS Office skills (Excel, Word, PowerPoint) required
- Experience in DIY survey tools (e.g. Alida) is a plus
Benefits
- Free Gourmet Tea/Coffee on the house
- Extensive Mediclaim Benefit
- Free Pick-up and drop Cab facility for up to 40 Kms from Office location
