Role Overview
As aSuccess Coach Manager, you will lead and mentor a team of Success Coaches, ensuring student engagement, retention, and success. You will play a key role in improving student experience, collaborating across teams, and driving operational excellence inTelugu and other regional cohorts.
Key Responsibilities
Leadership & Team Management
- Lead and mentor a team of Success Coaches to drive student success.
- Monitor team performance and ensure smooth execution of responsibilities.
Student Engagement & Retention
- Develop and implement strategies to improve student engagement and retention.
- Address escalations and ensure timely resolutions for student concerns.
Parent & Stakeholder Communication
- Build strong relationships with students and parents, ensuring a seamless learning experience.
- Communicate insights and feedback to internal teams for continuous improvement.
Operational Excellence & Collaboration
- Oversee daily operations, including attendance tracking, exams, and campus activities.
- Collaborate with cross-functional teams to enhance processes and student experience.
What We're Looking For
Must-Have Skills
- Strong communication skills inEnglish and Telugu
- (or other regional languages as required).
- Leadership and team management experience.
- Problem-solving skills with a student-first approach.
- Adaptability in a fast-paced learning environment.
Preferred Qualifications
- Prior experience inmentoring, student success, customer support, or ed-tech.
- Public speaking skills and the ability to engage a large audience.
- Basic tech proficiency (spreadsheets, AI tools, and CRM systems).
Location: TrainingHyderabad (Work from Office)
Work location: Pan India ( Work from Office )
Work Days:Monday - Saturday (6 days a week)
