Customer Success Manager (EdTech)

Customer Success Manager-Bangalore

Summary of Job:

The Customer Success Manager (CSM) drives customer success by delivering value, maximizing utilization, and fostering long-term partnerships. As the central point of contact for assigned accounts, the CSM ensures a seamless journey from onboarding to renewal. This role blends operational excellence, data-driven insight, and strategic consultation to build strong customer relationships, enhance learning outcomes, and contribute to revenue retention and growth.

Primary Responsibilities:

• Onboarding, enablement and performance monitoring (30%)
• Build and Maintain Trusted Relationships and Serve as a Strategic Advisor (30%)
• Renewal and Expansion Support (15%)
• Collaborate for Customer Success (25%)

Education, Skills and Experience:

• 5+ years of experience in Customer Success, Client Services, or Learning & Development.
• Strong relationship-building, communication, and presentation skills.
• Analytical mindset with a passion for problem-solving and data-driven decision-making.
• Experience with CRM systems (e.g., Salesforce), customer engagement tools, and reporting dashboards.
• Familiarity with educational technology or SaaS-based models is preferred.
• Ability to thrive in a fast-paced, cross-functional environment.