Customer Success Manager (Freelancer)

About Us:

Deccan AI experts is a pioneering company founded by IIT Bombay and IIM Ahmedabad alumni, with a strong founding team from IITs, NITs, and BITS. We specialize in delivering high-quality human-curated data, AI-first scaled operations services, and more. Based in SF and Hyderabad, we are a young, fast-moving team on a mission to build AI for Good, driving innovation and positive societal impact.

About the role:

As a Customer Success Manager, you will build relationships with clients to ensure they are getting the most value from our products. You will work closely with customers to resolve issues, provide training, and help them achieve their goals.

Key Responsibilities:

• Manage customer relationships and ensure satisfaction with our products/services.
• Onboard new customers and provide training and support.
• Act as the customer's advocate, resolving issues and recommending solutions.
• Monitor customer health metrics and identify opportunities for improvement.
• Collaborate with product and sales teams to ensure customer needs are met.

Key Qualifications:

• Experience in customer success, account management, or a similar role.
• Excellent communication, problem-solving, and relationship-building skills.
• Knowledge of customer success metrics and tools (e.g., CRM software).
• Ability to work cross-functionally with product, engineering, and sales teams.

Why Join Us

• Work on high-impact projects that contribute to building AI for Good.
• Collaborate with top-tier engineers and domain experts from IITs, NITs, and BITS.
• Opportunity to grow in a fast-paced, innovation-driven environment.

NOTE: This will be a flexible freelancing opportunity. Pay will vary by project and typically is up to ₹1500 per hour.