Customer Success Manager

Job Title:Customer Success Manager

Company: Enculture (powered by NHR Technologies)

Location: Hyderabad

About Enculture

Enculture is a next-generation Culture Intelligence & Organization Culture Transformation platform. We help organizations listen to employees, understand culture, and drive performance through data.

Role Overview

We are looking for a Customer Success Manager who is tech-savvy, quick to learn, and comfortable using AI tools. You'll support customers post-sale, manage onboarding and documentation, resolve queries, and feed structured insights back into the product team.

What You'll Do

• Support customer onboarding: set up customers on the different survey platforms, train them on how to use the Enculture platform and empower them to use the survey workflows.
• Handle day-to-day customer queries (functional + basic technical) via email/chat/calls.
• Use CRM and AI tools to manage customer queries create and update help docs, FAQs, and ticket summaries.
• Document issues clearly and coordinate with Product & Engineering teams for resolutions.
• Translate and prioritize customer feedback into simple problem statements / user stories.
• Help customers understand dashboard data and basic culture metrics.
• Provide training and support to customers to ensure they understand how to use the product effectively and achieve their desired outcomes.
• Build and maintain strong relationships with customers, serving as their trusted advisor and primary point of contact for any inquiries or assistance.
• Monitor customer satisfaction levels and proactively identify opportunities to enhance the customer experience.

What We're Looking For

• 3-5 years in Customer Success / Product Support / Implementation (SaaS experience preferred).
• Strong comfort with software tools, admin consoles, and web apps; learns workflows fast.
• Hands-on use of AI tools for writing, summarizing, and documentation.
• Clear written and spoken communication; ability to explain technical topics in simple language.
• Customer-first mindset, high ownership, and attention to detail.
• Bachelor's degree in Engineering / IT / Business / HR / Psychology or related fields.

Nice to Have

• Exposure to HRTech / survey tools / analytics dashboards.
• Basic understanding of user stories, workflows, and UAT.
• Knack for experimenting with different AI tools

Interested candidates can directly apply or share their resume on [Confidential Information]